Grievance Redressal

A fair voice. A clear process.

INNOCOX provides a confidential and impartial channel for team members, training partners, students, staff and assessors to raise genuine concerns.

Grievance Cell & Policy Procedure

We listen, review and respond.

INNOCOX Consulting and Research Pvt. Ltd. is committed to a safe, fair and harmonious environment for its team and external stakeholders. The Grievance Cell facilitates fair and impartial resolution with the relevant functional department while maintaining necessary confidentiality.

Any stakeholder with a genuine grievance may submit it in writing or electronically. Each party’s views will be respected, and no party should be discriminated against or victimised.

Our objective

Provide a fair, impartial and consistent redressal mechanism.
Resolve grievances promptly, objectively, sensitively and confidentially.
Promote respectful relationships and an accountable working environment.
Protect the dignity and rights of the grievant and respondent.

Escalation Matrix

Grievance Redressal Committee

Start at Level 1. Escalate only when additional review is required.

Level	Contact	Email	Phone
Level 1	Info Desk	info@innocox.org	011-42147338
Level 2	Soniya	operations@innocox.org	9958535930
Level 3	CEO, Director & Operations Head	icrpl.india@gmail.com	7503131952

How to Raise a Grievance

Online or by post.

Online

Email complete grievance details and your contact information to info@innocox.org, or use the form below.

Offline

Send a signed letter to: Second Floor, A-41, Krishna Park, Devli Road, Khanpur, New Delhi 110080.

Standard Operating Procedure

What happens after submission?

Review and routingThe committee records the grievance and forwards it to the relevant department.
InvestigationThe concerned committee investigates and may seek clarification or arrange a hearing.
Decision and actionSuitable action may include counselling, warning, monitoring or suspension, depending on the matter.
CommunicationThe grievant is informed of the action taken. Invalid complaints are also communicated to the concerned parties.
Resolution targetThe complaint should be resolved within one month of receipt.

Your Grievance Details

Tell us what happened.

Provide complete and accurate details so the committee can review your concern. Required fields are marked with an asterisk.

Your information will be used only to review and respond to this grievance, subject to the INNOCOX Privacy Policy.